The Power of Surveys: How They Connect the Business to Its Consumers
Do surveys make excellent marketing tools? Sometime in 2002, Paul M. Dholakia and Vicki G. Morwitz published an article called “How Surveys Influence Customers” in the Harvard Business Review. Here, the writers narrated a field experiment they conducted among 2,000+ customers. These people were part of a customer relationship program of a financial services business …
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